TERMS & CONDITIONS
Effective Date: 12 August 2026
Last Updated: 12 August 2026
These Terms & Conditions (“Terms”) apply to all students, parents, guardians, customers and participants (“Participants”) who register for, purchase or participate in any service, course, workshop, tutoring program, event or educational activity provided by Cambodia Student Center (“CSC”, “we”, “us” or “our”).
By registering for a program, making a payment, attending a session or using CSC facilities and services, you acknowledge that you have read, understood and agreed to these Terms.
1. ABOUT CAMBODIA STUDENT CENTER
Cambodia Student Center provides educational and skills-development services designed to help students, professionals and community members develop practical knowledge, confidence and skills.
Our services may include:
- Academic tutoring
- English language learning
- Mathematics tutoring
- Science tutoring
- ICT and computer education
- Homework support
- Examination preparation
- Professional short courses
- Workshops
- Practical skills training
- Career and workplace development
- Educational events
- Study and learning activities
- Other educational programs offered by CSC
Program content, instructors, schedules and availability may vary from time to time.
2. REGISTRATION AND ENROLMENT
Participants must complete the applicable registration process before attending a paid program.
Participants are responsible for providing accurate and complete information during registration.
This may include:
- Full name
- Date of birth
- Contact information
- Parent or guardian information
- Emergency contact information
- Educational level
- Relevant learning requirements
- Medical or accessibility information where relevant
For Participants under 18 years of age, registration must be completed or authorised by a parent or legal guardian.
CSC reserves the right to refuse or cancel an enrolment where information provided is materially inaccurate, incomplete or misleading.
3. PROGRAM INFORMATION
Program descriptions, schedules, fees, locations, instructors and other information published by CSC are intended to provide general information about the relevant program.
CSC reserves the right to reasonably change:
- Course content
- Course materials
- Instructors
- Class times
- Class locations
- Number of sessions
- Delivery method
- Program structure
- Program start dates
Where a significant change is made, CSC will make reasonable efforts to notify affected Participants.
4. FEES AND PAYMENT
All fees must be paid according to the payment terms specified for the relevant program.
Unless otherwise stated:
- Payment must be received before participation begins.
- A place in a course or program is not guaranteed until payment has been received.
- Course fees apply to the specific Participant and program for which they were purchased.
- Fees are generally non-transferable.
- Discounts and promotional offers may be subject to additional conditions.
- Outstanding balances must be paid within the timeframe specified by CSC.
CSC reserves the right to suspend participation where fees remain unpaid.
5. COURSE AND PROGRAM CANCELLATION
CSC reserves the right to cancel or postpone a program where there are insufficient enrolments, instructor availability issues, venue issues or other circumstances that make the program impractical to deliver.
Where CSC cancels a program before it begins, CSC may provide one of the following:
- A transfer to another available program;
- A credit toward another CSC service; or
- A refund of the applicable amount paid.
The specific remedy may depend on the circumstances of the cancellation.
6. PARTICIPANT CANCELLATION
Participants should notify CSC as soon as possible if they are unable to attend a program.
Unless a different cancellation policy is stated for a specific program, fees are generally non-refundable once a program has commenced.
Refunds will generally not be provided because of:
- Failure to attend;
- Late arrival;
- Holidays;
- Travel;
- Changes to personal schedules;
- Change of mind;
- School or work commitments;
- Failure to complete a course.
CSC may, at its discretion, provide a transfer, credit or make-up opportunity in exceptional circumstances.
7. MISSED CLASSES
Participants are responsible for attending their scheduled classes.
Missed classes do not automatically entitle the Participant to a refund or replacement session.
Where reasonably possible, CSC may offer a make-up class or alternative session subject to:
- Availability;
- Course structure;
- Instructor availability;
- Capacity;
- The Participant’s circumstances.
Make-up sessions are not guaranteed unless specifically included in the relevant program.
8. TUTORING SERVICES
CSC tutoring services are designed to provide additional academic support and learning assistance.
Tutoring may include subjects such as:
- English
- Mathematics
- Science
- ICT
- Homework support
- Examination preparation
- Academic skills
CSC aims to provide personalised and supportive learning. However, CSC does not guarantee a particular academic result, examination grade, school result or level of improvement.
Academic progress depends on many factors, including:
- Attendance;
- Student effort;
- Independent study;
- Existing academic ability;
- School curriculum;
- Parent or guardian support;
- Engagement during lessons.
9. PROFESSIONAL COURSES AND WORKSHOPS
Professional courses and workshops are intended to provide practical knowledge, skills and educational development.
Where a course includes a certificate, qualification or recognised credential, CSC will clearly communicate the nature of that certification.
Unless specifically stated, participation in a CSC course does not guarantee:
- Employment;
- Promotion;
- A salary increase;
- Professional registration;
- Licensing;
- University admission;
- Immigration or visa eligibility;
- Professional accreditation.
Participants are responsible for determining whether a course or certificate meets the requirements of an employer, educational institution, government agency or professional body.
10. CERTIFICATES
Where CSC provides a certificate of participation or completion, the Participant may be required to satisfy specific requirements, including:
- Minimum attendance;
- Completion of required assignments;
- Participation in assessments;
- Completion of practical activities;
- Payment of all applicable fees.
CSC may decline to issue a certificate where the relevant requirements have not been met.
A CSC certificate confirms the Participant’s participation or completion of the relevant CSC program and does not automatically represent government accreditation or professional licensing unless expressly stated.
11. ATTENDANCE AND PUNCTUALITY
Participants are expected to arrive on time and attend all scheduled sessions.
Participants should arrive sufficiently early to prepare for class.
Late arrival may result in the Participant missing part of a lesson or activity.
CSC is not responsible for extending a session because a Participant arrived late.
For programs requiring minimum attendance, absences may affect eligibility for course completion or certification.
12. STUDENT CONDUCT
CSC is committed to providing a safe, respectful and positive learning environment.
Participants must:
- Treat instructors, staff and other students respectfully;
- Follow reasonable instructions from instructors;
- Respect CSC facilities and equipment;
- Participate appropriately;
- Use appropriate language;
- Respect other Participants;
- Avoid disruptive behaviour.
The following behaviour is not permitted:
- Bullying;
- Harassment;
- Threatening behaviour;
- Fighting;
- Physical aggression;
- Discrimination;
- Abusive or offensive language;
- Theft;
- Deliberate property damage;
- Persistent disruption of classes;
- Any behaviour that creates a safety risk.
CSC may issue a warning, suspend participation or remove a Participant from a program where serious or repeated misconduct occurs.
In serious circumstances, CSC may terminate enrolment without refund.
13. PARENT AND GUARDIAN RESPONSIBILITIES
For Participants under 18 years of age, parents or guardians are responsible for:
- Providing accurate registration information;
- Informing CSC of relevant medical or learning requirements;
- Ensuring appropriate arrival and departure arrangements;
- Supporting regular attendance;
- Supporting appropriate behaviour;
- Communicating important concerns with CSC staff.
Parents and guardians should not interrupt or interfere with active teaching sessions unless requested or authorised by CSC staff.
14. CHILD SAFEGUARDING
CSC is committed to providing a safe and appropriate environment for children and young people.
CSC staff and instructors are expected to maintain appropriate professional boundaries with Participants.
Any safeguarding concern should be reported to CSC management.
CSC reserves the right to take appropriate action where there is a concern regarding the safety or welfare of a Participant.
15. HEALTH, MEDICAL CONDITIONS AND ACCESSIBILITY
Participants or their parents/guardians should inform CSC of any relevant condition, disability, allergy, learning requirement or other circumstance that may affect participation.
CSC will make reasonable efforts to accommodate disclosed requirements where practical and appropriate.
Participants should not attend a session when they are seriously unwell or when attending could reasonably place themselves or others at risk.
CSC may request that a Participant leave a session where their health or condition presents a reasonable safety concern.
16. EMERGENCIES
In the event of an emergency involving a Participant, CSC may contact the emergency contact provided during registration.
Where reasonably necessary, CSC may contact emergency services or seek appropriate medical assistance.
Parents or guardians authorise CSC to take reasonable emergency steps where a minor Participant requires urgent assistance and the parent or guardian cannot be reached promptly.
Any medical, transportation or emergency expenses remain the responsibility of the Participant or their parent/guardian unless otherwise required by applicable law.
17. LEARNING MATERIALS
Course notes, presentations, worksheets, videos, exercises, manuals, digital resources and other educational materials supplied by CSC are provided for the Participant’s personal educational use.
Unless expressly authorised, Participants may not:
- Reproduce CSC materials commercially;
- Sell CSC materials;
- Distribute course materials to third parties;
- Upload paid course materials to public websites;
- Record entire classes for commercial purposes;
- Present CSC materials as their own.
CSC retains ownership of its proprietary educational materials and intellectual property, subject to any third-party rights.
18. RECORDING, PHOTOGRAPHY AND MEDIA
CSC may photograph or record classes, workshops, events and activities for purposes including:
- Educational documentation;
- Training;
- Social media;
- Website content;
- Marketing;
- Promotional materials;
- Community engagement.
Where appropriate, CSC will seek consent for identifiable images of Participants, particularly children and young people.
Parents or Participants who do not wish to appear in promotional photography or video should notify CSC in writing.
CSC will make reasonable efforts to respect such requests.
19. PERSONAL INFORMATION AND PRIVACY
CSC may collect and use personal information necessary to:
- Process registrations;
- Manage enrolments;
- Process payments;
- Communicate with Participants;
- Manage attendance;
- Provide educational services;
- Contact emergency contacts;
- Improve services;
- Meet legal or operational requirements.
CSC will take reasonable steps to protect personal information from unauthorised access, use or disclosure.
Participants should notify CSC if their contact or emergency information changes.
20. FACILITY USE
Participants must comply with all reasonable rules relating to the use of CSC facilities and any venue in which CSC programs are delivered.
Participants must:
- Keep facilities clean;
- Respect furniture and equipment;
- Follow safety instructions;
- Respect other users;
- Dispose of rubbish appropriately.
Participants may be responsible for reasonable costs resulting from deliberate or negligent damage to CSC or venue property.
21. PERSONAL BELONGINGS
Participants are responsible for their personal belongings.
CSC is not responsible for lost, stolen or damaged personal property brought to the learning center or program venue.
Participants are encouraged not to bring valuable or unnecessary personal items to classes.
22. TECHNOLOGY AND INTERNET USE
Where CSC provides access to computers, Wi-Fi or other technology, Participants must use these resources responsibly.
Participants must not use CSC technology to:
- Access illegal content;
- Harass or threaten others;
- Distribute harmful material;
- Attempt unauthorised access to systems;
- Damage or interfere with computer systems;
- Engage in unlawful activity.
CSC may restrict access to technology where misuse occurs.
23. ONLINE LEARNING
Where a program is delivered partly or entirely online, Participants are responsible for having suitable:
- Internet access;
- Device;
- Software;
- Camera or microphone where required.
CSC is not responsible for technical problems caused by the Participant’s device, internet connection or third-party services.
CSC may provide alternative arrangements where an online session is disrupted by a technical issue within CSC’s reasonable control.
24. ACADEMIC INTEGRITY
Participants are expected to complete their own academic work honestly.
Participants must not:
- Cheat;
- Plagiarise;
- Submit another person’s work as their own;
- Falsify results;
- Misrepresent qualifications or achievements;
- Use unauthorised assistance during assessments.
Where academic integrity is required for a course or certification, CSC may withhold certification or terminate participation where serious misconduct occurs.
25. NO GUARANTEE OF RESULTS
CSC provides educational support, training and learning opportunities but cannot guarantee specific results.
CSC does not guarantee:
- A particular examination result;
- A specific grade;
- Employment;
- Admission to an educational institution;
- Professional advancement;
- Salary increases;
- Successful completion of an external examination;
- Any other specific personal, academic or professional outcome.
26. THIRD-PARTY SERVICES
CSC may occasionally work with external instructors, organisations, venues, certification providers or other third parties.
Where a service is provided by a third party, additional terms may apply.
Participants may be required to comply with the terms and conditions of the relevant third-party provider.
CSC will not be responsible for matters that are solely within the control of an independent third-party provider, subject to applicable law.
27. LIABILITY
Participants acknowledge that participation in educational activities involves ordinary risks associated with travel to and from classes, use of facilities, participation in activities and interaction with other Participants.
CSC will take reasonable steps to provide a safe learning environment.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, CSC is not responsible for indirect or consequential loss arising from a Participant’s participation in a program.
28. FORCE MAJEURE
CSC will not be responsible for delays, cancellations or inability to provide services caused by circumstances reasonably beyond its control.
These circumstances may include:
- Severe weather;
- Natural disasters;
- Government restrictions;
- Public health emergencies;
- Venue closures;
- Power or internet outages;
- Transport disruption;
- Civil unrest;
- Security concerns;
- Instructor emergencies;
- Epidemics or pandemics;
- Other circumstances beyond CSC’s reasonable control.
Where practical, CSC will attempt to reschedule affected sessions or provide an alternative arrangement.
29. SUSPENSION OR TERMINATION
CSC may suspend or terminate a Participant’s enrolment where the Participant:
- Seriously breaches these Terms;
- Repeatedly disrupts classes;
- Engages in threatening or abusive behaviour;
- Creates a safety risk;
- Damages property;
- Fails to pay required fees;
- Provides materially false information;
- Engages in unlawful conduct;
- Seriously breaches academic integrity requirements.
Where termination occurs because of serious misconduct or a material breach of these Terms, CSC may decline to provide a refund for unused services.
30. COMPLAINTS AND FEEDBACK
CSC welcomes constructive feedback.
Participants or parents/guardians should first raise concerns directly with CSC management so that the matter can be reviewed and, where appropriate, resolved.
Complaints should be made respectfully and should include sufficient information for CSC to investigate the issue.
CSC will make reasonable efforts to address legitimate complaints promptly and fairly.
31. CHANGES TO SERVICES
CSC may introduce new services, discontinue services or modify existing programs from time to time.
Changes to future programs will not normally affect services that have already been completed or payments already made, except where required by law or where the relevant program terms provide otherwise.
32. CHANGES TO THESE TERMS
CSC may update these Terms from time to time to reflect changes in:
- Services;
- Programs;
- Operations;
- Technology;
- Safety requirements;
- Applicable laws or regulations.
The latest version published on the CSC website will apply to future registrations and participation.
33. GOVERNING LAW
These Terms shall be governed by the laws of the Kingdom of Cambodia.
Any dispute arising in connection with these Terms should first be discussed with CSC management in an effort to reach a reasonable resolution.
Nothing in these Terms limits any rights or remedies available to a consumer under applicable Cambodian law.
34. ACCEPTANCE OF TERMS
By registering for or participating in any Cambodia Student Center program or service, the Participant confirms that:
- They have read and understood these Terms;
- They agree to comply with these Terms;
- The information they have provided is accurate;
- They understand that CSC does not guarantee specific academic, professional or personal outcomes;
- They agree to follow reasonable instructions from CSC staff and instructors; and
- Where the Participant is under 18, their parent or legal guardian authorises their participation.